Introduction to IT Support Services: According to Gartner, one in ten IT departments will be disbanded in 2011. The reason for this is outsourcing and the changing nature of IT. By Gartner’s prediction, IT departments will shrink or disappear as they will be outsourced to external providers moved to other parts of the world through outsourcing deals. Also, IT departments will increasingly deal with areas outside of what is considered IT in 2006, such as business and strategic planning. IT will become one of the top three make-or-break factors for businesses, but IT departments will still see their actual technology staff reduced by 40 percent.
However, you may be thinking: Why would my company be outsourcing IT when you already have IT staff? Outsourcing your day-to-day IT management gives you access to an entire new team – a whole IT Department, for less than the cost of one technician. You get professional support 24/7, not just in work hours, and not just subject to a staff member’s health or holiday time. With outsourcing, you are no longer limited by the skill set of your staff, because you have access to the full range of expertise available in a complete package.
On the other hand, smaller companies may ask themselves: Why would my company be outsourcing IT, if I don’t even have IT staff? One of the biggest mistakes small businesses make is not leveraging their IT investments. If you want to make sure that the staff you can have on board are concentrating 100% on those activities that will drive your business, or directly improve your bottom line, then outsourcing is a tremendously economical way to make sure you never have to worry when things go wrong, and downtime occurs.
ABCOM IT support services have crafted an extensive range of support options and are able to help your business to the next level. If you are able to focus on your business and let us worry about the technology and smooth day to day running , imagine how much more profitable and efficient your business will be.
Call us on 01444 871200 for an informal chat.
